Narrators are trusted with unpublished books. Earful is built so that trust is never in question: everything in your workspace is private to your account, and to the people you choose to share a link or file with.
1. Confidentiality of manuscripts
Earful treats every manuscript and unpublished work you upload as your confidential information, and the confidential information of the author or publisher you are working for. We use it for one purpose only: to provide the studio features you asked for inside your own workspace.
We will not disclose it to any third party except the limited service providers described below, or where we are legally compelled to do so.
2. How your content is stored
Manuscript files, extracted text, character profiles, pronunciation entries, voice clips, notes and recordings are stored in your own account area and protected by access rules that permit only your signed-in account to read or change them. Files are held privately and are reachable only through short-lived links generated for you while you are signed in.
3. Dictionary lookups
Earful has no AI features. When you look up a word, only that single word is sent to a free public dictionary to fetch its pronunciation. No passages of your manuscript are ever sent.
If you would rather no text ever left the workspace, simply don't look words up — every other part of Earful works without it.
4. Service providers
Earful relies on a small number of providers to run: hosting and database infrastructure, the public dictionary described above, an email service for account and notification messages, and a payment provider for subscriptions. Each acts on our instructions only, and none is permitted to use your content for its own purposes.
5. Sharing links and codes
Some features let you deliberately share part of your workspace — for example an export file or an invite code. Those are intended to be shared, and anyone holding one can see what it grants access to. You can deactivate a review link at any time from the book it belongs to.
Access to your workspace as a whole is controlled by your sign-in details. Keep them to yourself: anyone who signs in as you can see everything you can.
6. Staff access
Earful is run by a working audiobook narrator, and we do not browse customer workspaces. Administrative access exists only to keep the service running, to fix a fault or to meet a legal obligation, and is used only where necessary — in the case of a fault, with your knowledge wherever possible.
7. Deleting your work
You can delete any manuscript, book, character, pronunciation or recording from inside the studio at any time, and the stored file goes with it. Ask us to close your account and we will remove your workspace content within 30 days, apart from anything we must keep for accounting or legal reasons.
8. Who we are
Earful Narration Studio is provided by Earful Studio, which is operated by Laura Greaves trading as Earful Studio. Earful Studio is the data controller for the personal data described in this policy, meaning we decide how and why it is processed. Contact: hello@earfulpublishing.com.
9. Data we hold, why, and our legal basis
Account details (email address, display name, login credentials): to create and run your account — necessary to perform our contract with you.
Workspace content (manuscripts, notes, characters, pronunciations, recording logs): to provide the studio features you use — contract.
Plan and subscription status: to give you the features you have paid for — contract.
Optional visitor measurement: with your consent, a random tab identifier counts referral-link, signup, pricing and checkout visits. It contains no email, account ID, manuscript text, full URL or payment details. Aggregate referral signup and confirmed-subscription counts use existing account records — legitimate interests in measuring the referral programme.
Support and feedback messages: to answer you and improve Earful — legitimate interests.
Technical data (IP address, device and browser information, security and usage logs): to keep the service secure, prevent fraud and fix faults — legitimate interests.
Records we must keep for tax and accounting — legal obligation. Where we rely on consent (for example optional emails), you can withdraw it at any time.
10. Who we share data with
Service providers who process data on our behalf: hosting and database infrastructure, email delivery, and the public dictionary for single-word lookups.
Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing. Paddle processes payment data under its own privacy notice.
Professional advisers (such as legal or accounting) where needed, and authorities where required by law. We never sell your data.
11. International transfers
Some of our providers may process data outside the UK or EEA. Where they do, we rely on adequacy decisions or standard contractual clauses to keep your data protected.
12. How long we keep data
We keep account and workspace data while your account is open. After closure we delete or anonymise it within 30 days, except billing and accounting records, which we keep for as long as the law requires (normally six years), and security logs, which we keep for a short period only.
13. Your rights
Under UK and EU data protection law you have the right to access your data, correct it, have it erased, restrict or object to its processing, receive it in a portable format, and withdraw consent at any time. Email hello@earfulpublishing.com and we will respond within one month.
You also have the right to complain to the Information Commissioner's Office (ico.org.uk) or your local supervisory authority.
14. Security and cookies
We protect data with encryption in transit, per-account access controls and restricted administrative access. Essential browser storage keeps you signed in and remembers preferences. Optional visitor measurement runs only after you allow it, uses a random identifier in tab storage, and sends stage counts to Earful only. The identifier ends when the tab session ends; your allow/decline choice is remembered on this device. We do not use advertising cookies. You can stop future measurement using the privacy choices below.
15. Changes and contact
If this policy changes in a way that materially affects your privacy, we will tell account holders by email before it takes effect. Questions, requests or concerns: hello@earfulpublishing.com.
Need this as a signed confidentiality agreement for an author or publisher? Email hello@earfulpublishing.com and we will send one over.